RETURN POLICY

Last updated July 22, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@sunandstern.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The item and return form, and mail your return to the following address:

Sun and Stern

Attn: Returns

RMA #

2619 North College Rd

Wilmington, NC 28405

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(828)808-0044

info@sunandstern.com

This return policy was created using Termly’s Return and Refund Policy Generator.

Shipping

Shipping Policy

Thank you for visiting and shopping at ​sunandstern.com​.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

*We do use multiple different product processors and distributors. Products ordered may not ship together.

Shipment processing time.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Due to COVID-19 or Coronavirus, shipping times may differ. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout. Shipping times are on average about 5 days. Due to COVID-19 or Coronavirus shipping times may change. In total processing and shipping times can be at minimum one (1) week.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Sun and Stern​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Also, please email us about a possible return. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.